We are seeking a full-time Collections Representative to work in our client’s King of Prussia based office. This role is contract-to-hire and will be supporting a rapidly growing specialty finance company that works with career and trade schools across the United States.

Please review the job responsibilities and requirements below and apply if interested and qualified. 

Collections Representative Responsibilities:

• Make and receive phone calls from customers who are past due and may need assistance with payments and/or have questions regarding their monthly installment contracts.
• Communicate with clients and customers through email, SMS messages and online chat.
• Provide detailed information about specific individual accounts and welcome new customers.
• Must be articulate, detail oriented and be comfortable speaking with customers about the terms of their loan over the phone.
• Some administrative tasks are also associated with this position.
• Arrange suitable payment plans once contact with the debtor has been made and follow up on payment arrangements.
• Manage all accounts until the account is paid, settled, cured from delinquency, or deemed uncollectible by management.

Collections Representative Requirements:

• 2+ years of experience in a medium to large call center as a collections representative required.
• Must display excellent verbal communication skills, email composition, phone etiquette, multitasking, and manage high call volumes.
• Must be organized and have strong time management skills.
• Must be able to work flexible hours onsite.
• Bi-lingual in Spanish is a plus.

Benefits will be offered in addition to pay.